After-sales Service Regulations

Warranty: 

The warranty period is calculated from the date of shippment, and lasting for two years. If the contract stipulates the warranty period, it should be carried out in accordance with the contract.

After-sales Service Scope: 

Failure of the hardware and connectors of the LED display, failure of control system of the LED display, failure of spare parts and equipment agreed in the contract.

Charge and Free Service:

After-sales Service Description

Instant Messaging Service: 

Provide remote technical guidance via phone and Email, to help solve the abnormal situation in the use of the LED display.

On-site Installation Guidance, Commissioning, and Training Service: 

Send engineers and technicians to site to provide installation guidance, commissioning, maintenance, training and other technical services.

Accessories Return to Factory Repairing Service: 

Report issues via Leyard's official site or customer service. If a defect is confirmed, provide the project number and address for repair. Write this number on the packing box and courier bill, follow Leyard's instructions, and use original packaging to prevent damage. Ensure the product is well-packed, shipped with insurance under the client company's name. Leyard is not responsible for damage due to poor packaging or handling during transit.

On-site Maintenance Service: 

When the fault level reaches level 3, engineers and technicians can be sent to the site to provide services.

On-site Technical Support Service for Major Events: 

Provide on-site technical support services for major events, dispatch engineering technicians to provide technical support to ensure the normal operation during activities.